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Terms & Conditions

1Overview

This website is operated by SENA. Throughout the site, the terms “we”, “us” and “our” refer to SENA. SENA offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing our product(s), you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions, and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions.

Any new features or tools which are added to the current store shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change, or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our Site is hosted on Pro Brader Resources. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

2Online Store Terms

By agreeing to these Terms & Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

3General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve:

  • Transmissions over various networks,
  • Changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express wrote permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

4Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

5Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or any third-party for any modification, price change, suspension, or discontinuance of the Service.

6Products or Services (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

7Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

For more detail, please review our Return Policy.

8Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms & Conditions.

9Reviews, Comments, and Submissions

Except as otherwise provided elsewhere in this Terms & Condition, or on the site, anything that you submit or post to the site and/or provide us, including without limitation, photographs, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, “Submissions”) is and will be treated as non-confidential and non-proprietary.

We shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you.

In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other Content that you post on this Site and that use of your reviews, comments, or other Content by us will not infringe upon or violate the rights of any third party.

You shall not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Submissions or Content. We may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.

10Personal Information

Your submission of personal information through the site is governed by our Privacy Policy. To view our Privacy Policy.

11Intellectual Property

All text, photographs, graphics, button icons, images, audio clips, and software (collectively, “Content”), belongs exclusively to SENA or its affiliates. The collection, arrangement, and assembly of all Content on this site (the “Compilation”) belongs exclusively to SENA or its affiliates. All software used on this site (the “Software”) is the property of SENA its affiliates or its Software suppliers.

The Content, the Compilation, and the Software are all protected by Malaysia and international copyright laws. SENAGLOBAL.CO, #SENAreview (& design) and other logos, slogans, trade names, or words are registered trademarks, trademarks, or service marks of SENA, its affiliates, suppliers, or third parties.

The use of any of our trademarks or service marks without our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service in any way that is likely to confuse. You may not use our trademarks or service marks in any manner that disparages or discredits us. You may not use any of our trademarks or service marks in meta tags without prior explicit consent.

12Privacy Policy

To understand our practices and govern your visit to this site, please review our Privacy Policy.

13Standard Terms of Sales

When making an Order, you must follow the instructions on the Site as to how to make your Order and for making changes to your prospective Order before you submit it to the Site. Irrespective of any previous price you have seen or heard, once you select a Product that you wish to Order, you will then be shown or told (on the Site) the charges you must pay including GST or VAT or other sales taxes, if applicable. Unless otherwise stipulated on the Site, all charges are in the currency then in force in Malaysia.

You shall pay for the Product in full at the time of ordering by supplying us with your credit or debit card details from a credit or debit card company acceptable to us or by Paypal, which we require to process your order. Alternatively, you may pay by any method that we have said is acceptable to us, but in any event, we shall not be bound to supply before we have received cleared funds in full.

If you are asked for details of a payment card, you must be fully entitled to use that card or account. The card or account must have sufficient funds to cover the proposed payment to us. You undertake that all details you provide to us to purchase the Product from us will be correct, that the credit or debit card, or account or other payment methods that you use is your own, and that there are sufficient funds or credit facilities to cover the cost of the Product.

We reserve the right to obtain validation of your payment details before providing you with the Product. When you submit an Order to the Site, you agree that you do so subject to these Terms & Conditions current at the date you submit your Order. You are responsible for reviewing the latest Terms & Conditions each time you submit your Order. Your Order remains valid as an offer until we issue our Confirmation of Order or if earlier when we receive your notice revoking your Order.

We shall not be obliged to supply the Product to you until we have accepted your Order. Unless expressly stating that we accept your order, an email, letter, fax or other Acknowledgment of your Order by us is purely for information purposes and does not constitute the Confirmation of Order. In that Acknowledgment, we may give you an Order reference number and details of the Product you have ordered. We may in our discretion refuse to accept an Order from you for any reason, including unavailability of supplies or we may offer you an alternative Product (in which case we may require you to re-submit your Order first) 

All Sales are final, and no cash refund will be entertained by us. All Sale and promotional-priced items are non-returnable, non-refundable, and non-exchangeable. If you or we have canceled your Order before we have accepted it, then we will promptly refund any payment already made by you or your credit or debit card company to us for the order of the Product.

If you discover that you have made a mistake with your Order after you have submitted it to the Site, please contact hello@senaglobal.co immediately. However, we cannot guarantee that we will be able to amend your Order following your instructions. 

We try very hard to ensure that the price given to you is accurate, but the price of your Order will need to be validated by us as part of our acceptance procedure. If the price for the Order changes before we accept your Order, we will contact you and ask you to confirm that you wish to proceed at the amended price. You must only submit to us or our agent or the Site information, which is accurate, and not misleading, and you must keep it up to date and inform us of changes.

We deliver your product via courier with some delivery charges to you. If you order from outside Malaysia, you are responsible for any charges that might apply from customs (e.g. GST, import tax) or other government agencies of your country. Please do check your local requirements before ordering from our Site.

You can find out more at our Shipping Policy and Refund Policy.

14Duty & VAT

If an international shipment attracts import charges, you are required to pay all outstanding charges to receive. These charges are unable to be paid for or reimbursed by SENA. For more information please refer to any trusted duty calculator.

15Faulty Products

If you were to experience with faulty products, we will replace any damaged items if you return them within 7 days of purchase. No cash refund will be entertained, instead, we will exchange the defective product(s) only. Please contact us at hello@senaglobal.co to find out how to send damaged products back to our nearest warehouse and we will process the replacement after we receive them. 

For more information regarding returns, refunds, and faulty products, refer to our Return Policy.

16Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. 

We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.

17Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.

18Results

Every person has different hair, concerns, and needs, therefore results may vary from customer to customer. While SENA Products have helped thousands of people to enhance their hair appearance, we won’t be held responsible for results below customer expectation.

19Disclaimer

All Sales that are completed and have been accepted by us are Final. In cases where you wish to cancel the Order upon Completion, we are unable to provide cash refunds. In the occurrence where the item(s) you have received has defected, send it back to us and we will exchange it for you.

For parcel(s) or order(s) that is bounced back to us, we shall not refund the order. Instead, we will resend the parcel until it reaches you. In the matter that any of our products does not suit you, not match or a last-minute change of mind, we are too unable to provide any cash refund.

Take note that all Sales and promotional-priced items are non-returnable, non-refundable, and non-exchangeable. SENA will not be responsible for any cases of missing parcel, lateness, and return due to third party delivery partner. However, we will help you with the process to track and inquire on your parcel.

20Didn’t find your answer?

No worries, kindly refer to our FAQs, Privacy Policy, Shipping Policy, and Return Policy, or you can email us: hello@senaglobal.co

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